(Dispatched by Kingston Express)

Returns are a normal part of online selling.
When a product is Dispatched by Kingston Express, returns are handled in a structured and controlled way to protect customers, sellers, and inventory quality.

This article explains how returns work, where returned items go, and what sellers should expect.

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What Does a Dispatchment Return Mean? #

A dispatchment return happens when:

• A customer sends back a product that was
  Dispatched by Kingston Express
• The return is approved under Kingston Express return policies

📦 Kingston Express manages the return process from the customer back to the dispatchment center.

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How the Dispatchment Return Process Works #

Step-by-Step Overview #

1. Customer requests a return
2. Return is approved (if eligible)
3. Product is sent back to a Kingston Express dispatchment center
4. Returned item is received and inspected
5. Item is classified based on condition
6. Seller is notified of the outcome

🔄 Sellers do not need to coordinate return shipping.

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What Kingston Express Checks During Inspection #

When a returned item arrives, Kingston Express checks:

✔ Product condition
✔ Packaging condition
✔ Completeness (accessories, parts)
✔ Match to original listing

📌 Inspection determines what happens next.

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Possible Outcomes for Returned Dispatchment Inventory #

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✅ 1. Item Is Resellable #

If the product:

• Is unused or lightly handled
• Is undamaged
• Meets resale standards

➡ It is returned to dispatchment stock
➡ It becomes available for sale again

📦 No action needed from the seller.

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⚠️ 2. Item Is Not Resellable #

If the product:

• Is damaged
• Is missing parts
• Is heavily used
• Cannot be resold

➡ It is removed from active dispatchment stock
➡ Seller is notified

📌 Next steps depend on product condition and policy.

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What Happens to Non-Resellable Items? #

Depending on the situation:

• Item may be returned to the seller
• Item may be held for seller decision
• Item may be cleared or written off (if applicable)

⚠️ Clearance or disposal is never done without process.

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How Refunds Affect Sellers #

When a return is refunded:

• Order value is adjusted
• Seller earnings are updated accordingly
• Commission adjustments apply based on policy

💰 All adjustments appear in your seller dashboard.

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Do Returns Affect Dispatchment Inventory Counts? #

Yes:

• Resellable returns increase dispatchment stock
• Non-resellable returns reduce available stock

📊 Stock levels update after inspection is completed.

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Common Seller Concerns (Answered) #

❓ Do I need to handle customer returns? #

➡ No. Kingston Express manages dispatchment returns.

❓ Can customers return anything? #

➡ No. Returns must meet return eligibility rules.

❓ Do returns stop dispatchment? #

➡ No. Only affected units are adjusted.

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Seller Responsibilities in Dispatchment Returns #

Sellers must:
✔ Ensure accurate product descriptions
✔ Use honest images
✔ Send quality inventory
✔ Monitor stock changes after returns

📌 Clear listings reduce return rates.

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Common Mistakes That Increase Returns #

❌ Misleading photos
❌ Inaccurate sizing or specs
❌ Poor packaging
❌ Overpromising product features

⚠️ Most dispatchment returns are avoidable.

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Best Practices to Reduce Returns #

✔ Be accurate, not exaggerated
✔ Use clear product images
✔ Add sizing and usage details
✔ Enroll only suitable products in dispatchment

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When to Contact Support #

Contact **Kingston Express Support if:

• A return outcome looks incorrect
• Inventory was misclassified
• You need clarity on a specific return

📧 Include order ID and product name.

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Final Tip #

Returns are part of selling — but Dispatchment keeps them controlled and professional.
With accurate listings and quality inventory, Dispatched by Kingston Express minimizes return stress while keeping customers confident 🧾📦🚚